Cutting Through The Crap

Tuesday, October 28, 2008

Hooray!


I'm back online. And in the name of fairness, I must say the Verizon tech who came this morning knew his stuff.

I made a little mistake: I was so happy to have service at home again, I didn't have him stay to see if I could get my wireless router to work, the failure of which was the original problem. (In the interim I got a new router, an Airport Extreme.) Well, it didn't work. Couldn't get an IP address from the modem. I called Apple who, after a few maneuvers, said (correctly) the problem was with the modem. I called Verizon again, who said (incorrectly) the problem was the router. After a considerable effort, I was still in the he said/he said dilemma, needing to choose between suicide and a final attempt. I called Verizon back. This time, I connected, randomly, with a damn genius; he had me do a couple of things none of the others had ever suggested, the most important and obvious of which was to poke a little reset hole in the back of the modem. I hadn't known it was there, and none of the prior techs had suggested it at all.

Viola!! All's well with the world (okay, not with the world, but with my little network within it.) I even took the time to talk to the guy's supervisor, who answered the phone with trepidation in his voice that surely comes from receiving generally angry feedback. Not this time: I lauded the guy till I was foaming at the mouth.

6 comments:

Johannes said...
This comment has been removed by the author.
Johannes said...

As a former tech support guy (and current med student, 1.5 semesters to go, woo!) I just have to comment on this. BRAVO, sir! You have definitely made the tech guy's whole week, if not month, a lot better. A customer doing something like that? It makes you all warm inside.

(edit: stupid second language english)

OHN said...

Ahhhhh, the Greatest American Hero is actually a smart tech! I knew there was something special under those leotards :)

GDad said...

I LOVED that show when I was a kid.

Glad you're back online.

Sid Schwab said...

I loved it when my kid was a kid!

Health Train Express said...

And you thought laparoscopic surgery was a challenge !

Typical answer from Verizon...it's the router...typical answer from linksys or d link...it's the modem.

Solution, if you can get cable high speed from your local folks..